Sales Engineer (Mechanical) in Tucson, Arizona For Sale
Company Description
The Cameron Craig Group is an executive search firm representing job openings in virtually every industry and job function across the country.
We combine the efforts of over xxxx recruiters throughout the US. Together, we represent thousands of job openings and enter dozens of new jobs per day.
When you apply online, your information will forward to the recruiters handling those jobs. If you are a close match, they will contact you to discuss the positions and employers in detail and then work hard to get you interviews ASAP.
All the best in your search!
Job Description
Brief Description- A Technical Service Representative (Mechanical) with the company is responsible for the sale of company services and products, which includes, but is not limited to, activities such as:
accurately representing the service capability and products of the company
working with customers to understand and solve customer issues
providing justification for the customer to use the company's services and products (closing the sale).
developing, maintaining and in some cases repairing customer relationships
Service Representatives are typically the initial and primary point of contact with customers, prospective customers and customer representatives including managers, financial department representatives and often vendor representatives.
A successful Service Representative has a high degree of professional independence and must possess/exercise a strong professional desire to seek out, consider and recommend solutions to problems in the customer's work environment. Problems may or may not be evident to the customer and are frequently brought to light through the curiosity of the Service Representative and fully defined through a cooperative dialogue with a customer representative and/or other company experts. The Service Representative is expected to be proactive in the identification of customer needs and in the development of solutions. A high level of Mechanical and Problem Solving aptitude is essential. The Service Representative will normally be responsible for identification of customer needs, raising customer awareness, the development of quotations for the work, identifying the scope of proposed work to the production group, following the work progress and working in collaboration with production managers and the company accounting personnel in preparing/approving billing for the customer's work accomplished. In situations where customers are dissatisfied with service and/or warranty issues arrive, the service representatives will be primarily responsible for ensuring the customer relationship is maintained/restored.
The company provides a full spectrum of industrial services to heavy industrial operators such as power generation plants, mining operations, manufacturing plants, agricultural operations, public works plants and large facilities. Service Representatives are expected to act in the role of technical advocate for the customer and as such must have aptitude, experience and/or technical expertise in the design, installation, maintenance, repair and/or operation of heavy industrial equipment. This position will have a primary focus of representing Mechanical, Fabrication, and Machining aspects of Industrial Service work and will therefore need experience and expertise in one or more of the mentioned service areas.
The Service Representative reports directly to the Sales Team Manager. The Sales Team Manager will provide performance appraisal, goal setting information and the required support to the Service Representatives. The nature of the Service Representative's work requires the representative to be a self-starter, work independently, relate well to all levels of customer organizations and in many cases work in unfamiliar environments. Service Representatives are required to travel extensively. All such travel should be done in company vehicles at company expense.
Service Representatives are expected to be proficient in several computer applications, which include Microsoft Word, Excel, Power Point, Project, Dynamics and the custom applications including the company designed quoting system.
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