Operations Analyst (Automation) - (Tucson) in Tucson, Arizona For Sale
Shaping the future of travel is important to us at Amadeus. Today, with technology getting smarter by the minute, that future is more exciting than ever. Our business success relies on our people being always passionate about what we do. We believe in aiming for excellence, taking responsibility, working together and putting our customers first. We encourage you to be part of new and exciting projects and for you to take the lead when it comes to your progression. Since mobility allows you and Amadeus to grow, we always look internally first when searching for candidate. Summary Overview of Responsibilities: The Operations Analyst (Automation) is responsible to develop, support and maintain automation and monitoring tools used to operate the Amadeus Revenue Integrity platforms. He / She contributes to problem resolution and incident recovery of problems and incidents impacting such tools and solutions. The Operations Analyst (Automation) documents and provides training to other members of Operations and any/all end-users. The Operations Analyst (Automation) independently takes responsibility for establishing, monitoring and achieving the KPI's for Global Operations at Amadeus Revenue Integrity and demonstrates a very proactive approach to problems proposing enhancements and 1. Major Responsibilities: * Drive the evolution and expansion of the automation services to achieve high service level fulfilment. Work to ensure the correct integration of monitoring and automation solutions into the Amadeus Revenue Integrity Operations * Maintain the configuration settings of the existing monitors and automation tools. * Participate in Problem Management Review meetings, representing the monitoring and automation aspects, and then track Problem Management Review action items and own Win@ records, making sure action items are implemented as agreed * Underpin automation tool implementations following the general change management processes * Create and performs editorial maintenance of technical documentation, prepare and present training and general how-to' documentation for all users * Propose proactive and corrective actions * Participate in ad hoc on-call duties when required * Get actively involved in recovery of major incidents 2. Know How / Skills: * Relevant work experience in Shell programming (Powershell preferred), and/or vmware PowerCLI ideally also one or more of BASH, Python, Perl, Java, XML * Relevant work experience of monitoring tools and concepts * Strong experience in sorting through complex issues, performing root cause analysis and conduct comparative analysis of multiple solutions. * Strong experience as application manager, programmer, system support programmer or system administrator * Strong written, verbal and presentation skills, including ability to chair / minute meetings * Good knowledge of operating systems: Windows (Serverxxxx, or Serverxxxx preferred), Linux (server, RHEL preferred) * Good knowledge of virtualization concepts (preferred vmware) * Good knowledge of RESTAPI and cygwin * Experience in programming or scripting language for example C, C++, Java * Experience with retrieving structured data from databases with SQL or creating simple Web reports * Familiarity with ITIL/Lean/Agile concepts (ideally ITIL foundation level certified) 3. Relevant Job Experience: * Engineering or University degree in Computer Sciences, Software Engineering or equivalent work * ITIL (foundation) Certification * 3+ years of experience in similar position - To apply:
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